FOR IMMEDIATE RELEASE:
Tuesday, July 15, 2014
Coastal Windows & Exteriors Recognized among North America’s Best
Customer Service Leaders within the Residential Construction Industry
GuildQuality’s 2014 Guildmaster Award Honors Coastal Windows & Exteriors
(Beverly, Massachusetts) – Coastal Windows & Exteriors, a women-owned, service-oriented exterior home improvement company located in Beverly, Massachusetts, has been awarded a 2014 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Coastal Windows & Exteriors was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.
Coastal Windows & Exteriors is dedicated to educating homeowners and creating beautiful homes with the highest quality products and services. All of the company’s products — roofing, siding, windows and entry doors — are energy efficient, earth-friendly, lifetime warrantied and installed by licensed and bonded professionals.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Coastal Windows & Exteriors achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
“It is very gratifying to see our commitment to customer service come to life through GuildQuality’s customer satisfaction surveys,” says Stephanie Vanderbilt, owner, Coastal Windows & Exteriors. “Our efforts to educate our customers on exterior home improvements and ultimately make the process as easy and informative as possible for them is the foundation of how we do business. It is wonderful to see those efforts recognized and appreciated via this GuildQuality award”
To view Coastal Windows & Exteriors’ direct profile, visit: https://www.guildquality.com/mycoastalwindows.
