Holliston Town News featured Coastal Windows & Exteriors for their 15th anniversary. They highlighted Coastal’s education-first approach, earning recognition among the best Holliston home improvement companies. The feature explains how founder Stephanie Vanderbilt’s background as a teacher of the deaf shaped the company’s approach. Instead of traditional sales tactics, they prioritize homeowner understanding. Consequently, this method sets Coastal apart in the industry. Overall, their story shows education’s powerful role in business success.
Since 2010, Coastal Windows & Exteriors has built a strong reputation as a top home improvement contractor in Holliston, MA. Co-founders Stephanie and David Vanderbilt established their Beverly-based company on the principle that informed homeowners make better decisions. Therefore, they treat every customer interaction as a learning opportunity. Consequently, this approach strengthens trust and satisfaction. In short, Coastal’s success is rooted in education and care for their clients.
“Holliston Town News really captured our educational mission,” shares Stephanie Vanderbilt, whose teaching background drives every aspect of customer interaction. “We believe homeowners deserve to understand their options completely before making important decisions about their homes. That’s not just good business—it’s treating people with the respect they deserve.”
Education Creates Empowered Homeowners
While many exterior home remodel contractors Holliston MA focus on closing sales quickly, Coastal invests significant time in educating customers about energy efficiency options, material durability, maintenance requirements, and long-term value considerations. This patient approach has created exceptionally satisfied customers who become enthusiastic advocates for the company.
Their educational methodology earned validation through 2024’s remarkable achievement of four national industry awards, including the prestigious James Hardie President’s Club Award—earned by only 33 hardie contractors nationwide, with Coastal standing as the sole woman-owned recipient. This recognition reflects not just business success, but the trust and satisfaction that comes from empowering customers through knowledge.
The best home remodeling contractor in Holliston distinction stems from their 97% customer recommendation score through GuildQuality, demonstrating how educational transparency builds lasting relationships. Customers consistently praise Coastal’s willingness to explain complex technical concepts in understandable terms.
Empathy Drives Customer Relationships
Understanding that home improvement decisions can feel overwhelming, Coastal’s team approaches every consultation with empathy for homeowners’ concerns, budget constraints, and family needs. Their Holliston home remodel contractors take time to listen carefully to each family’s unique circumstances before proposing solutions.
“Every family’s situation is different,” explains Vanderbilt. “Our job isn’t to sell them the most expensive option—it’s to help them find the right solution for their specific needs and budget. That requires really listening and understanding what matters most to them.”
This empathetic approach extends to their project management, where clear communication and respect for family routines minimize disruption during construction. Coastal’s reputation among Holliston area families reflects their commitment to treating each home as if it were their own.
Teaching Through Community Service
Coastal’s educational mission extends beyond individual customers through comprehensive community support programs. Their Roofs for Heroes initiative provides free roofing services to local veterans, while ongoing Habitat for Humanity partnerships have contributed over $300,000 in skilled labor and materials to affordable housing development.
These programs reflect the company’s belief that education and empowerment should benefit the entire community, not just paying customers. Their volunteer work often includes teaching basic home maintenance skills to new homeowners and veterans receiving services.
Professional Expertise With Personal Care
As a trusted home improvement contractor in Holliston, Coastal maintains elite industry certifications including GAF Master Elite Roofer and James Hardie Elite Preferred Contractor status. However, their technical expertise is always delivered through the lens of education and empathy that defines their customer experience.
Their specialization in energy-efficient windows, roofing systems, siding, and entry doors comes with comprehensive explanations of how each component contributes to home comfort, energy savings, and long-term value. Over 700 five-star Google reviews consistently highlight both their technical competence and their respectful, educational approach.
The company’s growth among Middlesex County area remodeling contractors demonstrates that treating customers with empathy and respect creates sustainable business success in an industry often criticized for high-pressure tactics.
Experience Education and Empathy With Best Holliston Home Improvement Companies
Discover the difference that education and empathy make when working with Coastal Windows & Exteriors, recognized among the best Holliston home improvement companies for their respectful, informative approach to home improvement. Their teacher-founded methodology ensures you understand every aspect of your investment before making decisions.
To read the article from Holliston Town News, click here.
