Franklin Town News has captured the inspiring story of Coastal Windows & Exteriors as they commemorate 15 successful years of service, highlighting their recognition among the best Franklin home improvement companies. The family-founded business exemplifies how dedication to craft and community can build lasting success in today’s competitive marketplace.
What began as Stephanie and David Vanderbilt’s dream to create an honest, education-focused home improvement company has blossomed into New England’s most respected woman-owned exterior remodeling enterprise. Their journey from startup to established top home improvement contractor Franklin MA demonstrates that authentic relationships and quality craftsmanship remain the foundation of sustainable business success.
“Franklin Town News really captured the heart of our story,” reflects Stephanie Vanderbilt, whose personal journey from special education teacher to business leader embodies the American entrepreneurial spirit. “Fifteen years ago, we simply wanted to help families make informed decisions about their homes—that mission hasn’t changed, even as we’ve grown.”
Craftsmanship Excellence Builds Lasting Reputation
The path to becoming premier exterior home remodel contractors Franklinma wasn’t built on marketing campaigns or aggressive expansion—instead, Coastal grew organically through word-of-mouth recommendations from satisfied customers. Their commitment to educating homeowners about energy efficiency, product longevity, and maintenance requirements has created a loyal customer base that spans multiple generations of Franklin area families.
This year’s extraordinary recognition validates their patient approach to business building. Coastal earned the prestigious James Hardie President’s Club Award, joining an exclusive group of just 33 contractors nationwide—and standing alone as the only woman-owned business to achieve this distinction. The honor reflects not just sales volume, but the consistent quality and customer satisfaction that makes them the best home remodeling contractor in Franklin.
Their service excellence extends beyond individual projects, as evidenced by their 97% customer recommendation score through GuildQuality’s independent survey system. The James Hardie Service Excellence Award recognizing this achievement demonstrates how focusing on customer relationships creates measurable business success.
Unlike many Franklin home remodel contractors, Coastal has woven community service into the fabric of their business model. Their signature Roofs for Heroes program provides free roofing services to local veterans, while their ongoing partnership with Habitat for Humanity has generated more than $300,000 in donated skilled labor and premium materials for affordable housing initiatives.
“We’ve always believed that success means lifting up the entire community,” Vanderbilt explains. “When our neighbors thrive, we all benefit. It’s not just good business—it’s the right thing to do.”
This community-first philosophy extends to their hiring practices, with Coastal prioritizing local workforce development and offering comprehensive apprenticeship programs that create career pathways for Franklin area residents entering the skilled trades.
Professional Standards and Personal Touch
As a trusted home improvement contractor in Franklin, Coastal maintains industry-leading certifications including GAF Master Elite Roofer and James Hardie Elite Preferred Contractor status. These credentials ensure customers receive access to the best warranties and installation techniques available in the marketplace.
Their specialization in energy-efficient windows, comprehensive roofing systems, durable siding solutions, and secure entry doors has generated over 700 five-star Google reviews from satisfied customers. Each project receives personal attention from the Vanderbilt family and their carefully trained team, ensuring the small-business experience customers value combined with the expertise and resources of a major regional contractor.
The company’s growth among Norfolk County area remodeling contractors reflects their ability to scale operations while maintaining the personal relationships and attention to detail that originally set them apart in the marketplace.
Supporting Local Business Excellence: Get a Free Estimate for Roofing, Windows, Siding, and Doors
Franklin families seeking home improvement services can experience the difference that makes Coastal Windows & Exteriors one of the best Franklin home improvement companies in Massachusetts. Their family-owned approach combines decades of expertise with the personal attention that only comes from business owners who genuinely care about their community and customers.
Discover why Franklin area families trust Coastal with their most important investments. Read the full article from Franklin Town News by clicking here.
