FOR IMMEDIATE RELEASE:
Tuesday, July 15, 2014
Coastal Windows & Exteriors Recognized among North America’s Best
Customer Service Leaders within the Residential Construction Industry
GuildQuality’s 2014 Guildmaster Award Honors Coastal Windows & Exteriors
(Beverly, Massachusetts) – Coastal Windows & Exteriors, a women-owned, service-oriented exterior home improvement company located in Beverly, Massachusetts, has been awarded a 2014 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Coastal Windows & Exteriors was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.
Recognized for Excellence in Customer Care
Coastal Windows & Exteriors educates homeowners and creates beautiful homes using the highest quality products and services. All of the company’s products — roofing, siding, windows and entry doors — are energy efficient, earth-friendly, lifetime warrantied and installed by licensed and bonded professionals.
Over the past few months, GuildQuality has thoroughly reviewed numerous survey responses. Specifically, these responses were submitted by customers of Guildmaster candidates. In general, GuildQuality awards are based on two main metrics: customer recommendation rates and customer response percentages for each candidate. As a result, performance in both areas is critical. Interestingly, more than 90% of Coastal Windows & Exteriors’ customers recommended them in a GuildQuality survey. Therefore, the company clearly demonstrates a high level of customer satisfaction. In conclusion, this recognition reinforces their commitment to exceptional service.
“Stephanie Vanderbilt, owner, says GuildQuality surveys show their commitment to excellent customer service is truly rewarding. “We focus on educating customers to make exterior home improvements easy and informative—that’s the foundation of our business. It’s wonderful to have our efforts recognized and appreciated through this GuildQuality award.”
To view Coastal Windows & Exteriors’ direct profile, visit: https://www.guildquality.com/mycoastalwindows.
