Franklin Town News Features Stephanie Vanderbilt’s SBA Recognition and Customer-First Leadership
FRANKLIN, MA — Franklin Town News readers were introduced this month to the inspiring entrepreneurial journey of Stephanie Vanderbilt, whose company Coastal Windows & Exteriors (CWE) has become a trusted resource among Franklin home improvement companies. The feature article detailed Vanderbilt’s remarkable achievement as recipient of the 2024 Small Business Person of the Year for Massachusetts award from the U.S. Small Business Administration.
“The Franklin community represents exactly the type of homeowners we love working with—people who value quality, sustainability, and long-term investment in their properties,” Vanderbilt shared in her conversation with Franklin Town News. “This SBA recognition reflects not just our business growth, but our commitment to transforming how homeowners experience the renovation process.”
Unlike traditional business profiles, the Franklin Town News article explored Vanderbilt’s unique path from public education to construction leadership, highlighting how her teaching background shaped CWE’s distinctive approach to customer relationships. This educational foundation sets the company apart from other exterior home remodel contractors in Franklin MA by prioritizing homeowner understanding before any project begins.
“When Franklin residents invite us into their homes, they’re entrusting us with their most valuable asset,” explained Vanderbilt. “That responsibility drives everything from our initial consultation process to our lifetime warranty coverage.”
Franklin Town News Highlights Coastal Windows & Exteriors for Award-Winning Service and Community Impact
Franklin readers learned about Coastal Windows & Exteriors’ award-winning credentials. The company is a James Hardie Elite Preferred Contractor and recipient of the James Hardie Service Excellence Award. CWE is also the only woman-owned contractor in the nation to earn the President’s Club Award and holds GAF Master Elite Roofing Contractor status.
These honors reflect the company’s unmatched craftsmanship, reliability, and commitment to quality—delivering superior results for Franklin homeowners.
Steady Growth and Expanded Solutions for Franklin
The article highlighted Coastal Windows & Exteriors’ remarkable growth from five employees in 2011 to more than 30 today, expanding service capacity for Franklin-area homeowners. Along with this growth came an expanded product line, including traditional exterior remodeling as well as innovative metal and solar roofing systems. These energy-efficient upgrades reflect CWE’s ongoing commitment to sustainability and progress, benefiting both customers and the community.
It also emphasized the company’s community impact through programs like Roofs for Heroes and partnerships with Essex County Habitat for Humanity. These initiatives go beyond home improvement, supporting families and strengthening the Franklin community.
“Franklin homeowners deserve partners who understand renovation means more than curb appeal,” said CEO Stephanie Vanderbilt. “It’s about creating comfortable, efficient spaces that help families thrive. We’re proud to deliver beauty, function, and lasting quality in every project.”
Discover award-winning exterior remodeling with Coastal Windows & Exteriors, the number one woman-owned home improvement company in New England. Contact us today for a free estimate.