Franklin Town News Features Stephanie Vanderbilt’s SBA Recognition and Customer-First Leadership
FRANKLIN, MA — Franklin Town News readers were introduced this month to the inspiring entrepreneurial journey of Stephanie Vanderbilt, whose company Coastal Windows & Exteriors (CWE) has become a trusted resource among Franklin home improvement companies. The feature article detailed Vanderbilt’s remarkable achievement as recipient of the 2024 Small Business Person of the Year for Massachusetts award from the U.S. Small Business Administration.
“The Franklin community represents exactly the type of homeowners we love working with—people who value quality, sustainability, and long-term investment in their properties,” Vanderbilt shared in her conversation with Franklin Town News. “This SBA recognition reflects not just our business growth, but our commitment to transforming how homeowners experience the renovation process.”
Unlike traditional business profiles, the Franklin Town News article explored Vanderbilt’s unique path from public education to construction leadership, highlighting how her teaching background shaped CWE’s distinctive approach to customer relationships. This educational foundation sets the company apart from other exterior home remodel contractors in Franklin MA by prioritizing homeowner understanding before any project begins.
“When Franklin residents invite us into their homes, they’re entrusting us with their most valuable asset,” explained Vanderbilt. “That responsibility drives everything from our initial consultation process to our lifetime warranty coverage.”
Franklin Town News Highlights Coastal Windows & Exteriors for Award-Winning Service and Community Impact
Franklin readers first learned about CWE’s impressive industry credentials. For example, they are a James Hardie Elite Preferred Contractor. Additionally, they won the James Hardie Service Excellence Award. Moreover, they are the only woman-owned contractor nationally to win the President’s Club Award. Furthermore, they hold the GAF Master Elite Roofing Contractor title. As a result, local homeowners enjoy superior outcomes. Ultimately, CWE’s recognition shows their quality and commitment.
Steady Growth and Expanded Solutions for Franklin
The article first highlighted CWE’s growth from 5 employees in 2011 to over 30 today. As a result, service capacity increased for Franklin-area residents. Meanwhile, the company’s product offerings also expanded. For example, they now provide traditional exterior solutions. In addition, they offer metal and solar roofing systems. These innovations give homeowners energy-efficient options. Furthermore, the new products reflect CWE’s commitment to sustainability. Ultimately, their growth benefits both customers and the community.
What truly set the profile apart was its focus on CWE’s community investment efforts. For instance, it featured the Roofs for Heroes Program. Additionally, it mentioned partnerships with Essex County Habitat for Humanity. These initiatives go beyond basic home improvement. Instead, they support the broader Franklin community. Moreover, they highlight CWE’s values and mission. As a result, choosing the right contractor impacts more than just one home. Ultimately, it strengthens overall community wellbeing.
“Franklin homeowners deserve partners who understand renovation means more than curb appeal,” Vanderbilt noted. “Instead, it’s about creating comfortable, efficient spaces.” Additionally, these spaces must support families as they grow and thrive. “As a remodeling contractor in Franklin, we recognize this need,” she added. “Therefore, we commit to delivering complete value to every client.” Ultimately, that value includes beauty, function, and lasting quality.
Find the best quality home exterior craftsmanship and installation from Coastal Windows & Exteriors–the #1 woman-owned exterior remodeling company in New England. Contact us today for a free estimate!
